Though this is not the most importantfactor to identify a reliable shared hosting supplier from a bad one and a reseller from a real provider, having the option to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to reach someone when you need support. The phone support for web hosting services may vary from basic to dedicated, thus the issues which can be resolved through a phone call vary depending on the specific provider. In the general case, these matters are simpler and include billing or 1st level tech issues because more difficult matters often need a support ticket where both you and the system administrators can follow what is going on with a specific situation. However, having the option to call your service provider can save you a lot of time and efforts for the numerous small issues which will eventually show up when you manage your hosting account.

Phone Support in Shared Hosting

We know that having the option to consult with a live consultant is very important, for that reason we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us over the phone for fourteen hours every day. If you consider purchasing one of our Linux shared hosting, for example, you have the option to phone us and find more about our services prior to ordering so as to ensure that we cover all system requirements for your websites. Following your order, you'll be able to call us about any kind of sales or billing problems you may experience, or receive any kind of general or basic technical info that you need. We have aimed to find the balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours daily. In case you wonder which plan is appropriate for your websites, you would like to learn more about a plan's features or you'd like to have any other kind of info about our solutions, you have the option to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our support representatives will help you. If you already have an account, you are able to get in touch with us about general and sales matters, although we're usually able to help with numerous technical issues as well. For strictly technical difficulties you need to employ our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case the issue requires extra time to be dealt with or it needs to be escalated to our sysadmins.