In case you’ve purchased a web hosting plan and you have certain queries with regards to a given feature/function, or if you’ve chanced upon some obstacle and you require assistance, you should be able to get in touch with the respective tech support staff. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them aside from it or not, as the very best way to deal with a problem most often is to submit a ticket. This model of correspondence makes the replies exchanged by both parties simple to track and permits the support team members to escalate the issue in case, for example, a server admin should become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you must have no less than two different accounts to contact the support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts might often be a nuisance, not to mention the fact that it requires quite a while for the vast majority of web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other hosting companies, the ticketing system that we are using with our Linux shared hosting is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember several logon names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one single location. So, if you’ve got a query or face a complication, you can contact our customer support staff representatives instantaneously. Our ticketing system comes with a smart search functionality. This implies that even if you have sent a ton of tickets through the years, you will be able to find the one that you need effortlessly. On top of that, you can see knowledge base tips for handling commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything from a single place, which is why we have incorporated a trouble ticket system into the in-house developed Hepsia Control Panel, which comes with each single semi-dedicated server account. This will enable you to handle the communication with our customer care staff together with your website files, which implies that you won’t need to remember one more log-in name for a different interface. You’ll be able to submit a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you are browsing the content hosted in your account. On top of that, you can go through older tickets using a clever search functionality or take a look at relevant knowledge base articles, which contain solutions to commonly faced challenges. The inbuilt ticketing system is monitored 24/7 with the maximum response time being only one hour, so there will always be someone to help you out.