Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Each help request you send to us will be attended to within maximum 1 hour. If your support ticket or email requires further assistance from an admin, we will forward it and leave a note to inform you that your case is being worked on. If you make use of the Optional Admin Services package, all of the services included there will be carried out at a time of your liking.

  • Top quality support service

  • A Topflight Client Care Service

  • If you require help using our Web Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server for you, do not hesitate to touch base with our technical support staff at any moment through the ticketing system. Also, should you need assistance managing your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel is pre–installed for every dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most of the instructional articles have video versions which show all the actions that you can perform in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.