The support that you'll receive from your shared hosting supplier is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical problem with an active account. Timely and accurate information about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine web hosting supplier and not from a reseller. When you obtain a hosting account via a company that does not own its servers and it cannot access them right away, it is almost certain that you'll wait for a few days in order to get a response to any question, thus your web sites may stay offline for quite a while. However, a supplier which provides numerous options for communication and has a technical support crew that is available all the time will assist you to right away and help you decrease or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are round-the-clock, so you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. In case you currently have an account, you are able to open a support ticket on top of the other three ways of contact. You'll be able to select the most suitable way to contact us based on what your location is or what kind of hardware you are using. We're able to help you for almost any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

You can try out our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general questions. Our representatives can help you pick the perfect package or offer you information about our servers, to verify if the system requirements for your websites are met. In case you are an active customer, you can also contact us through e-mail or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We warrant that any time you employ any of these 2 methods of contact, you'll get a reply within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you've employed the website hosting services of other companies, even large ones, you can compare the reply time considering that it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and / or questions about the pre-installed software the server comes equipped with. In case you haven't ordered your VPS server plan yet, you'll be able to learn much more about our services by giving us a telephone call or via the live chat service. For more tech problems, you'll be able to send an e-mail message or open a ticket through your billing Control Panel and you will receive assistance within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The actual response time in most cases does not exceed 30 minutes. In case you're looking for assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our administrators can help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we provide include 24/7 support through different means of communication and with a one-hour max reply time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers that we have worldwide or you can use our live chat support and talk with a live representative. For entirely technical issues that need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to keep track of a given problem. The reply time for them rarely is more than 30 mins, so that you can forget about waiting for an entire day in order to receive help. Our support service is available for any kind of server-related matters, and the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider ordering the Managed Services upgrade that we supply for all of the packages.