If you ever have any queries in regard to the web hosting service in general or you encounter a problem with your websites, you will need to touch base with the web hosting company’s technical support team. It may not make any difference how fast they’ll respond when you've got a generic enquiry, but an issue such as an ill-implemented application update, for example, may result in your website becoming damaged or invisible online. And the longer you wait for the support team to help you, the longer the website will be down. If you offer goods or services online, any outage will influence your website destructively and you may lose existing or prospective customers. Lots of web hosting providers, mainly resellers, answer support tickets and emails within twenty four hours, but in the digital realm that is far too long, since visitors will hardly ever go back to a site that is not functioning correctly over long periods.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any customer support ticket that you submit or any email that you send is just sixty minutes, even in case you contact us during weekends and public holidays. Regardless of the nature of your enquiry or problem, we’ll help you momentarily and will give you the necessary info to fix any problem with your sites. The actual reaction time commonly doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours and hours to get an issue resolved or what’s even worse – waiting all day only to get a reply that more info is needed whilst nothing’s resolved. We will assist you in a well-timed manner as we know how precious time can be in the dynamic online realm. The one-hour response guarantee is valid for any technical or billing question that you might have concerning our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a support ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you will have a reply within maximum one hour. You can touch base with us whenever you need in regard to technical, general or billing issues and because of the fact that we are on duty night and day, you’ll invariably receive support in a well-timed fashion. Depending on the specific issue or question, we will supply you with more info, resolve the obstacle if it has been caused by something that’s within our reach or instruct you on what to do on your end in case you need to change a specific setting for a web app that we do not have access to. You can just forget about waiting for a whole day for each single reply. In fact, in most cases we answer emails and tickets within twenty-twenty five minutes max.