A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is an efficient way to get some information about the web hosting services or have some issue resolved as you are speaking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the reduced chance of mistakes any time you exchange data such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you don't have to stay on the chat constantly - you can do another thing while the representative examines the issue in question. Furthermore, you'll be able to become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the phone fees that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we supply for all our Linux shared hosting, you'll find live chat support that is available all the time, even on holidays. You'll be able to contact us regardless if you already have an account or not, since we will assist you with all kinds of things, ranging from giving you common info on our services if you are not our client yet and you're thinking about ordering one of the plans, to assisting you with installing an email account in an email client. Some issues are more technical and time-consuming, and you'll have to employ the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our Linux semi-dedicated servers, you're able to find the answers for any questions you may have or have various issues dealt with instantly. The chat service is available every day, thus you will be able to get in touch with an agent even on weekends and holidays. In case you're not sure which plan would be better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. If you're an existing customer, you will be able to obtain more info about account settings, billing issues as well as various common technical problems you may encounter, for example if you can't install an e-mail account in a client on your personal computer. The live chat can save you time and effort regardless where you are or when you get in touch with us.